![]() ![]() If you need to get in touch, contact us. Standard network charges may apply.We may need to text or call you if we’re concerned there may be fraudulent activity on your account- you can check and update your details online. ![]() Ensure your contact details are up to date.Think about setting up a Direct Debit to cover any payments due while you’re away.Take another form of payment in case of emergency.You can use our app to view your PIN number if you can't remember it.Does your card expire when you are away? If your card is due to expire within 90 days, you can request a replacement card.Our guide on how to activate your card is here. Our fraud and security systems are always on the lookout for suspicious activity on your accounts meaning you can relax when you are away making going abroad stress free. You no longer have to tell us when you are travelling abroad. If you choose to allow the provider to convert the transaction to pounds, they may make a separate charge for conversion. **This example assumes you allow us to convert the transaction from foreign currency to pounds. The European Economic Area (EEA), which means the countries in the European Union plus Iceland, Norway and Liechtenstein. ^For debit card transactions in Euro within the EEA the foreign currency cash fee of £1.50, the foreign cash fee of £1.50, and the foreign currency purchase fee of £0.50 were removed on the 13th December 2019. Please refer to your account terms and conditions or see credit cards details or debit cards details for more information Other fees, charges and interest may apply. The foreign currency transaction fee is a fee for currency conversion. For travel money, the exchange rate is determined by us. For further information and other exchange rates and currencies see MasterCard or Visa. Our exchange rates for card transactions are determined by the payment scheme provider for the card. ![]()
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